The Internet is a complex entity, comprised of thousands of interconnected computer networks. There is usually more that one route between any two points, and therefore it is fairly robust. Your website will be hosted in a custom-built data centre, with multiple connections to the Internet and its own backup power supply. The computer hosting your website will host many other websites too, and is optimised for reliability and non-stop working.

Having said that, it is still possible for your site or email to become temporarily unavailable due to hardware or software failure, and Malvern Web Solutions can accept no responsibility for any potential losses incurred during such downtime. To minimise such risks, we use a small specialist hosting company with dedicated 24/7 UK-based expert support (unlike some of the really large providers and ISPs, whose support is off-shored, and there are two levels of support to get past before you get to the real experts). Complete outages of MWS sites are very rare, and maintenance is proactive rather than reactive.

You can always see whether our websites and email are performing correctly by checking the server status page. MWS web sites are hosted on the "coombes" server, on the "UK Reseller" tab.